For Mountain Lodge Reservations:
Up to 5 days before
the stay: Please cancel online or contact us by phone.
Within 4 days before the stay: Please contact
us by phone.
If you made the reservation by phone, please contact us by phone regardless of the date.
Individual reservation cancellation
policy
Groups
reservation cancellation policy
For Campsite Reservations:
Until 2:00 PM the day before the stay: Please cancel
online or contact us by phone.
After 2:00 PM the day before the stay: Please contact us by
phone.
Yes, we have a drying room in the basement. As it is a compact space, we kindly ask guests to share and cooperate. Please note that on sunny days, we may choose not to turm on the heater. Your understanding is appreciated. (On sunny days, things dry well on the terrace and on Japanese Pines.) Additionally, we request that you label or clearly sign on your belongings to prevent mix-ups.
In our mountain hut, there is no cellular reception or internet connectivity.
However, you can receive
cellular reception on the hilltop within a 15-minute walk from our hut towards Takamagahara, as well as
the summit of Mount Badake (20 minute-walk), Swiss Garden (20-25 minute-walk).